SONIX

Terms of Use

Version 3.4

Publication date: August 14, 2026 · Effective date: August 14, 2026

We will never train AI on your voice, your messages, or your content. Not by default, not with an opt-out buried in settings, not ever — full stop, no exceptions, for any user.

Plain-language summary This is the contract between you and SONIX SA, the Swiss company behind SONIX. We’re built differently: no AI trained on your voice or messages, no recording your Pulsar calls. Advertising is limited to one gaming-focused partner, and never reaches institutional/school accounts. 13 and up (16+ in the EEA/UK). Schools get their own written agreement. Every section opens with a plain-language summary like this one, then the formal text. Both count — the formal text wins if they ever clash.

PLEASE READ THESE TERMS CAREFULLY. BY CREATING AN ACCOUNT, INSTALLING OUR SOFTWARE, OR USING ANY OF OUR SERVICES, YOU AGREE TO BE BOUND BY THEM. IF YOU DON’T AGREE, DON’T USE THE SERVICES.

These Terms sit alongside our Privacy Policy, Cookies Policy, Community Guidelines, and anything feature-specific (the Tournament Organiser Agreement for Arena, the Developer Agreement for Orbital, the Institutional Customer Agreement for schools and esports orgs). Where a specific document applies, it controls over these Terms for that use.

About SONIX and these Terms
Age requirements and parental responsibility
Your SONIX account
What SONIX offers — Pulsar, Arena, Orbital, the Avatar Generator, Supersonix
Your licence to use SONIX
Your content and the licence you grant us
Voice in Pulsar — what we do and do not do
Arena tournaments and Tournament Organisers
Orbital mini-games and third-party developers
Supersonix subscriptions and in-app purchases
Xcoins (in-app currency)
Community Guidelines and Code of Conduct
Content moderation, notices, and appeals (EU Digital Services Act)
Reporting copyright and other rights infringements
Privacy, data protection, and AI
Schools, esports organisations, and other institutional users
Third-party services and external links
Software licence, intellectual property, and acceptable use
Disclaimers and limitation of liability
Indemnification
Term, suspension, and termination
Changes to these Terms
Governing law, jurisdiction, and dispute resolution
General provisions
Contact and disclosures

1. About SONIX and these Terms

Plain-language summary SONIX SA, a Swiss company. These Terms are a binding contract between you and us. We’ll flag important changes in advance.

SONIX is a service of SONIX SA (“SONIX”, “we”, “us”, “our”), incorporated in Switzerland, CH-550-1185270-2, Rue de Genève 100, 1004 Lausanne. Previously TYXIT SA — references to TYXIT SA in older documents mean SONIX SA.

These Terms (“Terms”) govern your use of sonix.gg (all subdomains, including arena.sonix.gg), our desktop and mobile apps, and everything else we provide (the “Services”). Together with the documents they point to, these Terms form the entire agreement between you and us (the “Agreement”).

2. Age requirements and parental responsibility

Plain-language summary 13+ (16+ in the EU/UK). You confirm your eligibility at registration; we ask for your actual birthdate only at specific moments that need it. Lying about your age breaks these Terms. Under the age of majority? Your parent or guardian needs to read and accept these Terms with you, and they’re on the hook for your use, including purchases.

2.1 Minimum age

By using SONIX in any way, you confirm:

you’re at least 13 (16 in the EEA or UK, or whatever higher age your local law requires for using online services without parental consent);
you’ve reached the age of majority where you live, or your parent/guardian has accepted these Terms on your behalf;
the age and identity information you give us is accurate.

2.2 Children under the minimum age

SONIX isn’t directed at under-13s (under-16s in the EEA/UK). If that’s you, don’t register, install, or use the Services — we don’t knowingly collect your personal information. Become aware of an underage account? We suspend it and delete the data, per our Privacy Policy. Report one at moderations@sonix.gg.

2.3 Parents and legal guardians

Letting your under-age-of-majority child use SONIX means: you and they’re both bound by these Terms; you’re responsible for their use, including purchases; you’re responsible for supervising their activity and keeping account info accurate. Want to close a minor’s account, delete their data, or exercise other parental rights? privacy@sonix.gg.

2.4 Verification at sensitive moments

We confirm age or get verifiable parental consent using whatever method fits the moment. Supersonix purchase: the payment transaction itself (via Stripe or another processor) counts as verifiable parental consent where the card belongs to a parent, per the FTC’s accepted method. Reinstating a suspended underage account: a manual parent review via privacy@sonix.gg. A Tournament Organiser’s prize pool: always the Organiser’s responsibility under the Tournament Organiser Agreement — including where SONIX sponsors that Organiser (Section 8, and our Sonix League Sponsorship Agreement where it applies). SONIX itself never holds or distributes prizes, and never performs this verification directly — see Section 8.4.

3. Your SONIX account

Plain-language summary Your account is yours — you can’t transfer it. Keep your password safe. We may suspend or close accounts that break these Terms, infringe third-party rights, or sit inactive for three years (with a month’s notice first).

3.1 Account creation

Create an account with a username, password, and email — or sign in via Google or Discord. You confirm your eligibility under Section 2.1 right at registration. We ask for your actual date of birth only at specific moments where age matters for a feature — an age-restricted tournament, the avatar photo/webcam option — not as a blanket registration requirement. Keep your info accurate whenever we ask.

Your account is personal to you — no transferring, selling, lending, or sharing it, or any identifier tied to it, without our written OK. Everything done through your account is on you.

3.2 Account security

Keep your login credentials confidential — you’re responsible for everything that happens under your account, authorised or not. Use a strong, unique password and turn on two-factor authentication. Suspect unauthorized access, or lost/stolen credentials? privacy@sonix.gg, immediately, and change your password.

3.3 Username, profile picture, and avatar

Your username, profile picture, and avatar are visible to other users. We can disallow, cancel, remove, or reassign any of these at our reasonable discretion — impersonation, rights infringement, Community Guidelines violations, or anything else unacceptable.

3.4 Inactive accounts

No activity for three (3) consecutive years, and we may close your account and delete the data — but we’ll email a reminder at least a month ahead so you can reactivate first.

3.5 Account closure by you

Delete your account anytime from app settings, or by writing to delete.account@sonix.gg. Details in Section 21.

4. What SONIX offers — Pulsar, Arena, Orbital, the Avatar Generator, Supersonix

Plain-language summary Four free modules: Pulsar (voice/text chat), Arena (tournaments), Orbital (mini-games), and the 3D Avatar Generator (build your avatar from a template or a photo/webcam). Supersonix is the paid subscription that unlocks extras across all of them.

4.1 Pulsar

Voice and text chat. Invite Friend and/or Join or create groups (“Crews”), real-time audio/video, text, images, files, gifs, whiteboards, soundmojis. Public and private Crews, plus DMs. Voice specifics in Section 7.

4.2 Arena

The tournament platform. Third-party Tournament Organisers set up and run competitive matches using games of their choosing. We provide the platform. Details in Section 8.

4.3 Orbital

The casual mini-game space — some games built by us, some by third parties (“Third-Party Games”). Play one, and your username/pseudo and avatar go with you; nothing else about you does. Details in Section 9.

4.4 3D Avatar Generator

Build your avatar from a template avatar or a photo/webcam capture (eligible adult, non-institutional accounts only, with separate explicit consent, since it involves biometric data). Full detail in our Privacy Policy, Section 4.6.

4.5 Supersonix subscription

The optional paid tier, unlocking extras across Pulsar, Arena, Orbital, and the Avatar Generator — think advanced personalisation, premium mascots, priority access, and more we might add over time. Details in Section 10.

4.6 Free use

Core Pulsar, Arena, Orbital, and the Avatar Generator’s template option are free. No subscription required for the core experience.

4.7 Evolution of the Services

We’re always building. Features and modules can be added, changed, or removed at any time. Materially disadvantaging a Supersonix subscriber triggers Section 10.

5. Your licence to use SONIX

Plain-language summary You get a personal, limited, revocable right to use SONIX. You don’t own it — we license it to you.

Comply with these Terms, and we grant you a limited, personal, non-exclusive, revocable, non-transferable licence to access and use the Services for your own non-commercial purposes — including installing our apps on devices you own or control.

Schools, esports orgs, businesses, and other entities (“Organisations”) wanting official use need a separate Institutional Customer Agreement — contact partnership@sonix.gg (see Section 16).

6. Your content and the licence you grant us

Plain-language summary What you create or upload — text, images, avatars, whatever — stays yours. You give us a limited licence to host and display it so the service works. That licence ends when you delete the content or account, with narrow exceptions like backups. We will NOT train AI on it, sell it, or use it to target you with ads.

6.1 Definition

“Your Content” means any text, image, audio, video, file, soundmoji, avatar, whiteboard content, profile information, or other material you put through the Services.

6.2 Ownership

Yours, not ours. We claim no ownership. You’re responsible for having every right needed to upload, share, and license it.

6.3 Licence to SONIX

You grant us a worldwide, non-exclusive, royalty-free, sublicensable, transferable licence to host, store, reproduce, technically adapt (transcoding, thumbnails), display, distribute, and process Your Content — solely to run and improve the Services, let other users interact with it per your privacy settings, and meet our legal obligations. This licence ends when you delete the content or account, except: limited backup retention per our schedule; retention required by law or legal defence; and it persists for copies other users have lawfully kept or reshared.

6.4 What we will NOT do with Your Content

We will NOT train any AI or ML models on it. Aggregated, anonymised, non-personal signals only, for limited things like voice quality and anti-cheat — never your identifiable content.
We will NOT sell it.
We will NOT scan or read your private messages or Pulsar voice for profiling, advertising, or AI training.

6.5 Licence to other users

Post into a public Crew or shared space, and you grant other users there a limited, royalty-free licence to view, listen to, and (where your privacy settings allow) reshare it — within whatever parameters you and the Crew admins set.

6.6 Recordings made by users

Others may technically be able to screen-record or stream while interacting with you — that’s outside our control. Recording someone else requires their consent where the law says so, and you can’t use third-party tools to bypass our no-recording architecture (Section 7).

6.7 Removal

We may remove or restrict Your Content per Section 13.

6.8 Feedback

Send us feedback, and you grant a perpetual, irrevocable, royalty-free licence to use it, no compensation or confidentiality owed — though we won’t claim ownership of pre-existing IP you’ve flagged separately.

7. Voice in Pulsar — what we do and do not do

Plain-language summary Your voice in Pulsar is private. We don’t record it, transcribe it, store it, or analyse it. Real-time, encrypted in transit, gone when the call ends.

Voice privacy is foundational here:

We do not voluntarily record your voice. Ever. No recording feature, no saved audio or video streams, period.
No transcription. Real time or after the fact — neither. Except obviously if you want to use that feature specifically
No AI analysis. No speech-to-text, sentiment analysis, voiceprint extraction, emotion detection.
No biometric identification. No voiceprints or similar identifiers, from anyone.
Encrypted in transit.
Ephemeral. Passes through for real-time delivery, not retained.

We use limited, content-agnostic signals (packet loss, jitter, session metrics) for voice quality and abuse prevention — never the content of your calls.

Recording your own session with third-party tools? You’re on the hook for complying with recording, wiretap, and consent laws where you are, including getting everyone’s consent where required.

8. Arena tournaments and Tournament Organisers

Plain-language summary We provide the Arena platform. Anyone 18+ can apply to run their own tournament as an Organiser. SONIX does NOT provide prize pools. The Organiser owns everything — the prize, the taxes, the age limits, the gambling-law compliance, and any complaint from a participant.

8.1 Role of SONIX

We provide the tools — matchmaking, brackets, leaderboards, results — and that’s it. We don’t act as sponsor of any tournament; don’t fund, escrow, or distribute prizes; don’t pick winners or determine outcomes; don’t warrant a tournament’s lawfulness, fairness, or completion. Our only role in a dispute is the limited moderation path in Section 13, for breaches of these Terms or our Guidelines.

8.2 Tournament Organisers

To run a tournament, you must be 18+, accept and follow our separate Tournament Organiser Agreement (shown when you first try to publish one), and comply with these Terms, our Guidelines, and every law that applies wherever the tournament is offered, played, or promoted.

8.3 Tournament Organiser obligations

Publishing a tournament means you alone are responsible for: lawful operation, covering competitions, sweepstakes, gaming/gambling, AML/CTF, tax, consumer protection, and prize/lottery law; verifying participant eligibility (age, residency, KYC as applicable); publishing clear, accurate rules (eligibility, format, prizes, disputes, taxes, age limits) before entry opens; funding, holding, and delivering every prize; collecting and remitting applicable taxes; being the data controller for whatever participant data you collect; resolving disputes with participants; and indemnifying SONIX for anything arising from the tournament (Section 20).

8.4 SONIX does NOT provide prize pools

We’re not a party to any prize arrangement between an Organiser and a participant, have no obligation to top up or replace a prize, and no liability for non-payment or any other prize dispute.

8.5 Participants

Two relationships when you join a tournament: these Terms and our Guidelines govern your relationship with SONIX; the Organiser’s own rules and any agreement with them govern your relationship with the Organiser. Read those rules before entering — prize, eligibility, and results disputes go to the Organiser, not us, though we may still act under Section 13 if the underlying conduct breaches our Terms or Guidelines.

8.6 Prohibited tournaments

No Organiser may run anything that’s unlawful gambling, a lottery, a raffle, or a sweepstake, or that needs a licence they don’t hold. We’ll remove anything that crosses this line.

9. Orbital mini-games and third-party developers

Plain-language summary Casual games — some ours, some from third-party developers. Third-party games get only your username and avatar, nothing else, so you can show up as yourself. Every third-party game is reviewed by us and covered by our Developer Agreement before it goes live.

9.1 Two kinds of Orbital games

“SONIX Games” — ours, our responsibility. “Third-Party Games” — built by independent developers (“Game Developers”) under our Developer Agreement, reviewed and approved by us before launch.

9.2 Data shared with Third-Party Games

Launch one, and the developer gets exactly your username/pseudo and avatar — nothing about your real name, email, DOB, IP, location, payment info, friends, messages, or voice. Additional data only where a specific game genuinely needs it, and we’ll tell you before you launch that game. Inside the game, the developer may collect gameplay data under their own terms and privacy notice, shown before you launch — worth a read.

9.3 Game Developer obligations

Every developer must: follow applicable law (data protection, consumer protection, advertising, children’s privacy); publish a clear privacy notice; keep data collection genuinely necessary and proportionate; never use what we give them for advertising or AI training without your explicit in-game consent; submit games and updates for our review; and indemnify us for anything that goes wrong.

9.4 SONIX review of Third-Party Games

We review before launch and can re-review anytime, suspending or removing anything that breaches our Developer Agreement, our Guidelines, the law, or that creates risk. Our review isn’t a warranty or endorsement.

9.5 Liability for Third-Party Games

We’re not responsible for a Third-Party Game’s content, operation, availability, fairness, or security. Use one at your own risk, under the developer’s terms — disputes go to them first.

10. Supersonix subscriptions and in-app purchases

Plain-language summary Our paid subscription, auto-renewing until you cancel. We’ll give advance notice of any price increase.

10.1 Supersonix

The optional subscription unlocking extras across Pulsar, Arena, Orbital, and the Avatar Generator. Plans, features, and prices are shown in-app and on our sites at signup.

10.2 Payment

Payable in advance via our supported methods (cards, Apple Pay, Google Pay, etc.). VAT and other taxes shown clearly before you buy. Starts when we confirm activation.

10.3 Auto-renewal

Renews automatically at the current price unless you cancel first. Cancel anytime in settings — takes effect at the end of the current period, with access until then.

10.4 Changes to features and prices

Features can change. Materially reduce them to your disadvantage, or raise the price, and we give at least 30 days’ notice, effective at your next renewal — cancel before then, no strings attached.

10.5 Chargebacks

File a chargeback without contacting us first in good faith, and we can suspend or terminate your account and pursue what’s owed.

11. Xcoins (in-app currency)

Plain-language summary Xcoins are in-app currency you earn or buy — usable only inside SONIX, worth nothing outside it. No refunds except in limited cases (advance notice of a withdrawal, or where we’re at fault). No transferring or cashing out.

Earn Xcoins through SONIX features, or buy them where available, and spend them on a defined set of features, items, or services inside SONIX.

Non-transferable, non-refundable, no cash value outside SONIX. No selling, trading, or converting them to real money or other virtual currencies. Not a deposit, security, or financial instrument.

We’re not liable for lost, deleted, or unavailable Xcoins, however that happens, except where mandatory law requires otherwise — including loss from your own actions or someone else’s unauthorised access. We won’t withdraw or devalue Xcoins you already hold except: (i) with 30 days’ notice by app and email, letting you use them or get a pro-rated refund on any you bought before the change lands; or (ii) immediately, without notice, for a security incident, legal requirement, or fraud/abuse response.

Close your own account, or go inactive under Section 3? Xcoins are forfeited as above. Closed by our error, or a wrongful suspension later reversed? We restore them.

12. Community Guidelines and Code of Conduct

Plain-language summary Built on respect. Don’t harass, harm, defraud, or break the law. Don’t post illegal, abusive, or hateful content. Don’t attack our systems. Full rules live in our Community Guidelines, alongside these Terms.

Using the Services means complying with the core obligations, always:

12.1 Core rules

Don’t, and don’t help anyone else:

post unlawful, abusive, defamatory, threatening, pornographic, hateful, or discriminatory content, or anything inciting violence, terrorism, or hatred on protected grounds;
infringe anyone’s IP, privacy, publicity, or confidentiality rights;
sexualise, exploit, or endanger minors in any way — strictly prohibited, reported to law enforcement and (where applicable) NCMEC;
solicit or distribute other users’ personal data without authorisation;
impersonate anyone, misstate your affiliation, or use someone else’s account without permission;
stalk, harass, threaten, defraud, or harm any user, employee, or other person;
distribute viruses, malware, ransomware, or other malicious code;
gain unauthorised access to accounts, servers, networks, or data not meant for you;
scrape, crawl, or harvest data beyond what these Terms or we permit;
circumvent security, authentication, copy-protection, age-gates, or rights management;
use unauthorised bots, automation, or mods to interact with the Services;
cheat, exploit bugs, or gain unfair advantage in Arena, Orbital, or any competitive feature;
send spam, chain letters, pyramid schemes, or unsolicited promotion;
rent, sell, or transfer access to the Services or your account without our consent;
use the Services to commit or facilitate a crime.

12.2 Voice and video sessions

No recording a Pulsar session without every participant’s consent where the law requires it, and no third-party tools to bypass our no-recording architecture.

12.3 Reporting

See a violation? In-app reporting or moderations@sonix.gg. Copyright/IP complaints go through Section 14.

12.4 Consequences

We can enforce against any breach, as described in Section 13.

13. Content moderation, notices, and appeals

Plain-language summary See something that breaks our rules or the law? Report it — moderations@sonix.gg or in-app. Restrict, remove, or suspend something of yours, and we’ll tell you why, with a right to appeal. EU residents also get access to an out-of-court settlement body.

13.1 How we moderate

We don’t routinely pre-screen content, but we do actively work to keep things safe: user reports (in-app or moderations@sonix.gg), automated detection for specific unlawful categories (including CSAM), and trained human reviewers applying our Guidelines and the law.

13.2 Notice and action mechanism

Anyone can report content they believe is unlawful or breaks our Guidelines, in-app or via moderations@sonix.gg. Include: what the content is and where to find it; why you think it’s unlawful or against our rules; your name and contact details (anonymous is fine for reports involving threats to someone’s life or physical safety); and confirmation the report is accurate. We assess every timely, substantiated report in good faith without undue delay — confirmed child-safety violations, within 24 hours.

13.3 Actions we may take

Depending on severity: a warning; reduced visibility; removal; feature restrictions (posting, voice, tournament creation); temporary suspension; termination; or a report to law enforcement where the law requires or allows it.

13.4 Statement of reasons

Restrict, remove, suspend, or terminate something, and you’ll get a clear statement covering: what we did and its scope; the facts behind it; which rule or law it’s based on; whether automation was involved; and how to appeal.

13.5 Internal complaints

File an appeal within six months of being notified, to moderations@sonix.gg with your case reference. We review without undue delay, fairly and consistently, and tell you our decision and why.

13.6 Out-of-court dispute settlement (EU users)

Still unhappy? EU residents can take an unresolved complaint to a certified out-of-court body under DSA Article 21 — non-binding, but on the record. Your national Digital Services Coordinator maintains the list.

13.7 Repeat infringers

Repeatedly post manifestly illegal content, or repeatedly file baseless reports or complaints, and we may suspend you for a reasonable period, with a warning first.

13.8 Protection of minors

Our moderation, default privacy settings, and reporting tools are built with minors’ safety specifically in mind — see our Privacy Policy and Children Safety Approach.

14. Reporting copyright and other rights infringements

Plain-language summary Think something on SONIX infringes your copyright or trademark? Email iprights@sonix.gg and tell us what’s wrong.

Email iprights@sonix.gg with: the right you claim is infringed; where the content is (URL, channel, message link, or enough detail to find it); your name, address, phone, email, and SONIX username if you have one; a good-faith statement that the use isn’t authorised; a statement your notice is accurate (and, for US DMCA notices under 17 U.S.C. § 512(c), that you’re authorised to act for the rights holder, under penalty of perjury); and your signature. Knowing misrepresentations under the DMCA can create liability under § 512(f). Counter-notices go to the same address.

15. Privacy, data protection, and AI

Plain-language summary Read our Privacy Policy for the full detail. Short version: we collect what we need, we don’t sell your data, we don’t train any AI on your content, advertising is limited to one gaming-focused partner and never reaches institutional/school accounts, and you can exercise your data rights whenever you want.

Your data is handled per our Privacy Policy (sonix.gg/privacy) and Cookies Policy (sonix.gg/cookies), both part of this Agreement. In short: we comply with GDPR, the Swiss FADP, and applicable US privacy law (COPPA, FERPA, as relevant); no open ad exchanges, no data brokers, no advertising of any kind for institutional/school accounts — the only advertising anyone else sees comes from one vetted gaming-focused partner, consented where required; no training AI/ML on your content, voice, or messages — aggregated, anonymised, non-personal signals only, for limited service improvement; and you have the rights of access, correction, erasure, restriction, portability, objection, and consent withdrawal — exercised via privacy@sonix.gg or your account settings.

16. Schools, esports organisations, and other institutional users

Plain-language summary Schools, universities, esports orgs, and similar entities (“Organisations”) can deploy SONIX under a separate Institutional Customer Agreement. Within an Organisation, they control the workspace and what’s enabled. US school students get FERPA-specific protection.

16.1 Institutional offering

Access SONIX through an Organisation, and your use follows their deployment configuration and Institutional Customer Agreement, which prevails over these Terms for that workspace.

16.2 Organisation controls

Administrators can enable/disable Pulsar, Arena, or Orbital; set domain restrictions (like requiring a verified school email); invite or remove members; appoint more administrators; add safety/privacy settings; and request workspace data deletion. They can’t read private messages or access passwords. Our standard safety obligations still apply inside Organisation workspaces.

16.3 US schools and FERPA

For a US school receiving federal funding (a “School”), we’re a “school official” with a “legitimate educational interest” under FERPA (34 CFR § 99.31(a)(1)(i)(B)), processing student data only for and under the School’s control. The Institutional Customer Agreement (with its DPA and any state-law addenda) prevails for these deployments. Student data is never used for advertising, profiling, sale, or AI training, under any circumstances.

16.4 Student-facing relationship

Using SONIX through your school means your relationship over education records sits with the school, not with us — direct access/correction/deletion requests to them.

17. Third-party services and external links

Plain-language summary We sometimes link to or integrate with services we don’t control — payment providers, sign-in services. We’re not responsible for them; read their own terms.

The Services may link to or integrate third-party sites, apps, or content (“External Services”) — payment processors, identity providers, Game Developers’ sites. We don’t control them and aren’t responsible for their content, operation, security, or practices. Their own terms and policies govern; use them at your own risk.

18. Software licence, intellectual property, and acceptable use

Plain-language summary Our software, brand, and design are ours. Use the software as provided — no copying, reverse-engineering, or reselling.

18.1 SONIX intellectual property

The SONIX name, Pulsar, Arena, Orbital, Supersonix, our app/site design, content, and code are owned by SONIX SA or our licensors, protected by copyright, trademark, and trade-secret law.

18.2 Software licence

Comply with these Terms, and we grant a personal, limited, non-transferable, revocable licence to install and run our apps on devices you own or control, solely to access the Services. Breach these Terms, and it ends automatically.

18.3 Restrictions

No copying, modifying, or creating derivative works of the Services; no reverse-engineering or decompiling, except where the law expressly overrides this restriction; no renting, selling, or commercially exploiting the Services; no removing proprietary notices; no unlawful or harmful use.

18.4 Open-source components

The Services include open-source components, each under its own licence.

19. Disclaimers and limitation of liability

Plain-language summary We do our best to keep SONIX running well, but we can’t promise perfection. If something goes wrong and you lose out, our total liability is capped — with the exceptions the law won’t let us limit, like personal injury or fraud.

19.1 Services “as is”

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DON’T WARRANT UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE OPERATION, THAT DEFECTS WILL BE FIXED, OR THAT THE SERVICES ARE FREE OF HARMFUL COMPONENTS OR LAWFUL IN EVERY JURISDICTION. WHERE LOCAL LAW LIMITS THESE DISCLAIMERS, THEY APPLY ONLY AS FAR AS THAT LAW ALLOWS.

19.2 Limitation of liability

SUBJECT TO SECTION 19.3, TO THE FULLEST EXTENT PERMITTED BY LAW: OUR TOTAL LIABILITY TO YOU IS CAPPED AT THE GREATER OF €100 OR WHAT YOU PAID US IN THE PRECEDING 12 MONTHS. WE’RE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES — LOST PROFITS, REVENUE, GOODWILL, DATA, OR XCOINS INCLUDED — OR FOR LOSSES FROM YOUR USE OR INABILITY TO USE THE SERVICES, SERVICE CHANGES, OTHER USERS’ OR THIRD PARTIES’ CONDUCT, DISPUTES WITH OTHER USERS OR ORGANISERS, CONTENT DEFECTS, UNAUTHORISED ACCESS NOT OUR FAULT, OR THIRD-PARTY MISCONDUCT.

19.3 Liability we cannot limit

Nothing here limits our liability for death or personal injury from our negligence, fraud, intentional or grossly negligent misconduct, or anything mandatory law won’t let us limit — including consumer rights.

19.4 Specific liability allocations

We’re not responsible for Tournament Organisers’ conduct, tournament lawfulness or prizes (Section 8); Third-Party Games or Game Developers (Section 9); or External Services (Section 17).

19.5 Time bar

Bring any claim within one year of it arising, unless mandatory law gives you longer.

20. Indemnification

Plain-language summary Your use of SONIX (or your tournament, or your third-party game, or your content) gets us sued by a third party? You cover our reasonable legal costs.

You’ll indemnify and hold harmless SONIX SA, our affiliates, and our officers, directors, employees, and agents from claims arising from: your breach of these Terms, our Guidelines, the TOA, Developer Agreement, ICA, or the law; Your Content, including any infringement claim; if you’re an Organiser, your tournament’s operation, including prize/eligibility/lawfulness/results disputes; if you’re a Game Developer, your Third-Party Game’s operation and data processing; if you’re an Organisation, your deployment and processing of members’ data; and any account activity, authorised or not, unless it’s our fault.

This doesn’t require a consumer to indemnify us for our own negligence or breach, or wherever mandatory law says otherwise.

21. Term, suspension, and termination

Plain-language summary Stop using SONIX and delete your account whenever you want. We can suspend or close accounts for breaches, three years of inactivity, or legal reasons.

21.1 Your right to terminate

These Terms apply as long as you use the Services. Close your account anytime, in-app or via privacy@sonix.gg — no refund for prepaid Supersonix time or Xcoins.

21.2 Our right to suspend or terminate

We may suspend or terminate, with or without notice: you breach these Terms, our Guidelines, or another applicable agreement; we’re legally required to; we reasonably believe it’s necessary to prevent harm to you, others, or SONIX; your account’s been inactive three years (Section 3.4); or continuing creates legal, security, or commercial risk. We’ll give advance notice where that’s reasonable and lawful.

21.3 Effects of termination

Your licences end; Your Content is deleted per our retention schedule, except where we’re required or permitted to keep it (legal compliance, abuse records, backups); Xcoins are forfeited, subject to Section 11’s exceptions; and prepaid Supersonix time isn’t refunded, except where mandatory law requires it or we terminate without cause through no fault of yours.

21.4 Survival

Sections that should outlive termination do: 6 (content licence, for lawfully retained copies), 19 (disclaimers/liability), 20 (indemnification), 23 (governing law/disputes), and 24 (general provisions).

22. Changes to these Terms

Plain-language summary We may update these Terms. Important changes get at least 14 days’ notice (30 for paid features) by app and email.

We may update these Terms — new Services, new business needs, legal changes, better user protection. Last-update date’s at the top. A material change that hurts your rights gets 14 days’ notice (30 for Supersonix, per Section 10.6), in-app and by email. Don’t agree? Close your account before it takes effect. Keep using SONIX after, and you’ve accepted it.

23. Governing law, jurisdiction, and dispute resolution

Plain-language summary Swiss law governs for most users. Consumers can sue in their own country if local law gives them that right. US and UK schools have their own jurisdiction rules in the Institutional Customer Agreement.

23.1 Consumers (non-institutional users)

Except as Sections 23.2–23.3 provide otherwise, Swiss law governs (excluding conflict-of-laws rules and the CISG), and disputes go to the courts of Lausanne, Switzerland. EU/EEA/UK consumers (or anywhere mandatory consumer law gives you this right) keep the right to sue in your own country instead — and we can only sue you there.

23.1a Forced arbitration, Class-action waiver

If you're a resident of the United States or Canada, this section applies instead of court litigation for most disputes, and you're agreeing to it by using the Services.

Agreement to arbitrate. You and SONIX agree to resolve any dispute arising from or relating to these Terms or the Services through binding, individual arbitration, rather than in court — except for: small-claims court matters within that court's jurisdiction; and either party's right to seek injunctive relief in court for actual or threatened infringement, misappropriation, or misuse of intellectual property or confidential information.

Class-action waiver. You and SONIX each waive the right to bring or participate in a class, collective, or representative action, or to consolidate arbitrations without both parties' consent. The arbitrator can't combine more than one person's claims and can't preside over any form of representative or class proceeding.

Arbitration provider and rules. Arbitration is administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, before a single arbitrator. Where a large number of similar arbitration demands are filed, the AAA's batching or mass-filing procedures apply, and the parties agree to cooperate with the AAA on an efficient process for resolving them.

Opt out. You can opt out of this arbitration agreement by emailing moderations@sonix.gg within 30 days of first accepting these Terms, with your name, account email, and a clear statement that you're opting out of arbitration. Opt out, and this Section 23.1a doesn't apply to you — Section 23.1 governs instead, and you keep full access to the courts described there.

Severability. If the class-action waiver above is found unenforceable for a particular claim, that claim (and only that claim) proceeds in court rather than arbitration, and the rest of this Section 23.1a stays in effect.

23.2 US schools and US educational institutions

Governed by whatever the school’s Institutional Customer Agreement specifies — typically the institution’s home state law — which prevails for that deployment.

23.3 UK schools and UK educational institutions

Governed by the laws of England and Wales, exclusive jurisdiction of those courts, per the Institutional Customer Agreement.

23.4 Informal resolution first

Before any formal proceeding, both sides try good-faith informal resolution for at least 60 days. Users: moderations@sonix.gg.

23.5 Out-of-court dispute settlement (EU users)

EU residents can also use the out-of-court mechanism in Section 13.6 for content-moderation disputes.

24. General provisions

Plain-language summary Standard legal housekeeping: severability, entire agreement, assignment, force majeure, no third-party rights.

24.1 Entire agreement

These Terms, plus the Privacy Policy, Cookies Policy and any applicable specific agreement (TOA, Developer Agreement, ICA, Supersonix Paid Services Terms), form the entire agreement between you and SONIX and replace anything earlier on the same subject.

24.2 Severability

An unenforceable provision gets severed; everything else stands.

24.3 No waiver

Not enforcing something once doesn’t waive our right to later.

24.4 Assignment

You can’t assign these Terms without our written consent. We can, to an affiliate or successor, without yours — provided your rights aren’t harmed.

24.5 No third-party rights

No rights for anyone but you and us, except where we say otherwise.

24.6 Force majeure

Neither side’s liable for delays from things genuinely beyond their control — natural disasters, war, government orders, strikes, internet failures, DDoS attacks, pandemics.

24.7 Export control

You’ll comply with applicable export and sanctions laws (Switzerland, EU, UK, US), and confirm you’re not in a sanctioned jurisdiction or on a restricted-parties list.

24.8 Apple App Store and Google Play

Downloaded via Apple or Google? These Terms apply alongside their platform terms. Neither owes you maintenance, support, or warranty for our app; both are third-party beneficiaries to the extent needed to enforce this.

24.9 Headings

Section headings are for convenience only. Singular includes plural, and vice versa.

25. Contact and disclosures

Plain-language summary Reach us below. Privacy issues: privacy@sonix.gg. Moderation: moderations@sonix.gg. Everything else: info@sonix.gg.

SONIX SA, Rue de Genève 100, 1004 Lausanne, Switzerland, CH-550-1185270-2.

Contact channels: xxx@sonix.gg

General questions: contact@
Privacy and data protection: privacy@
Content moderation, reports, abuse: moderations@
Copyright and IP rights: iprights@
Account security: privacy@
Dispute notices: moderations@
Schools, esports orgs, business sales: partnership@
Developer enquiries (Orbital): 3davatar@

California residents can request these Terms by mail — write to the address above with your email address.

— End of Terms of Use —

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