Terms of Use
Version 3.3
Publication date: May 11, 2026 · Effective date: May 11, 2026
Plain-language summary
These Terms of Use are the contract between you and SONIX SA, the Swiss company behind SONIX.
SONIX is built differently. We do not run targeted advertising. We do not profile you for ads. We do not train AI models on your voice or your messages. Pulsar voice chat is never recorded by SONIX.
We accept users aged 13 and over (16 and over in the European Economic Area and the United Kingdom). Schools and esports organisations can offer SONIX to their members under separate written agreements.
We have written these terms to be readable. Each section starts with a short plain-language summary, then the formal text. Both apply; the formal text controls if they ever conflict.
PLEASE READ THESE TERMS CAREFULLY BEFORE USING SONIX. BY CREATING AN ACCOUNT, INSTALLING OUR SOFTWARE, OR USING ANY OF OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.
These Terms apply alongside our Privacy Policy, our Cookies Policy, our Community Guidelines, and any additional terms we make available for specific features (including the Tournament Organiser Agreement for Arena, the Developer Agreement for Orbital, and the Institutional Customer Agreement for schools and esports organisations). Where a specific document applies, it controls for that use to the extent of any conflict with these Terms.
Table of contents
1. About SONIX and these Terms
2. Age requirements and parental responsibility
3. Your SONIX account
4. What SONIX offers — Pulsar, Arena, Orbital, Supersonix
5. Your licence to use SONIX
6. Your content and the licence you grant us
7. Voice in Pulsar — what we do and do not do
8. Arena tournaments and Tournament Organisers
9. Orbital mini-games and third-party developers
10. Supersonix subscriptions and in-app purchases
11. Xcoins (in-app currency)
12. Community Guidelines and Code of Conduct
13. Content moderation, notices, and appeals (EU Digital Services Act)
14. Reporting copyright and other rights infringements
15. Privacy, data protection, and AI
16. Schools, esports organisations, and other institutional users
17. Third-party services and external links
18. Software licence, intellectual property, and acceptable use
19. Disclaimers and limitation of liability
20. Indemnification
21. Term, suspension, and termination
22. Changes to these Terms
23. Governing law, jurisdiction, and dispute resolution
24. General provisions
25. Contact and disclosures
1. About SONIX and these Terms
SONIX is operated by SONIX SA, a Swiss company. These Terms are a legally binding contract between you and us.
We will tell you in advance about important changes.
SONIX is a service provided by SONIX SA ("SONIX", "we", "us", "our"), a company incorporated under the laws of Switzerland and registered under CH-550-1185270-2, with registered office at Rue de Genève 100, 1004 Lausanne, Switzerland. SONIX SA was previously known as TYXIT SA; references to TYXIT SA in earlier versions of these documents should be read as references to SONIX SA.
These Terms of Use (these "Terms") govern your use of the SONIX websites at sonix.gg and sonixapp.com (including all subdomains, such as arena.sonix.gg), the SONIX desktop and mobile applications, and all related features, tools, APIs and services we provide (together, the "Services").
These Terms, together with the documents they refer to, form the entire agreement between you and us in relation to your use of the Services (the "Agreement").
2. Age requirements and parental responsibility
You must be at least 13 years old (16 in the EU and the UK) to use SONIX.
When you create an account, you enter your date of birth. We rely on that. If you give us false information about your age, that is a breach of these Terms.
If you are under the age of majority where you live, your parent or legal guardian must read and accept these Terms with you and is responsible for your use of SONIX, including purchases.
2.1 Minimum age
By accessing the Services, registering an account, or otherwise using SONIX in any way, you confirm and warrant that:
you are at least 13 years old, or 16 years old if you reside in a country in the European Economic Area or the United Kingdom (or such other minimum age as may be required by mandatory local law for you to use online services without parental consent);
you have reached the age of majority where you live, OR your parent or legal guardian has read and accepted these Terms on your behalf and consents to your use of the Services;
you have provided accurate information about your age and identity during registration.
2.2 Children under the minimum age
SONIX is not directed to children under 13 (or under 16 in the EEA and the UK). If you are under our minimum age for your country, you must not register for an account, install our software, or use any of the Services. We do not knowingly collect personal information from children under our minimum age.
If we become aware that a user is under the applicable minimum age, we will suspend the account and delete the associated personal information in accordance with our Privacy Policy. You can report a suspected underage user at moderation@sonix.gg.
2.3 Parents and legal guardians
If you are a parent or legal guardian and you allow your child (who must meet the minimum age for your country) to use SONIX:
you and the minor accept and agree to be bound by these Terms;
you are responsible for the minor's use of the Services, including any purchases made through the account;
you are responsible for supervising the minor's activity on the Services and for ensuring the account information remains accurate.
To request termination of a minor's account, deletion of their information, or to exercise any related parental rights, contact privacy@sonix.gg.
2.4 Verification at sensitive moments
At certain moments — including when purchasing a Supersonix subscription, claiming a prize awarded by a Tournament Organiser, or where we have reason to believe an account belongs to an underage user — we may require you to verify your age or, if you are a minor, obtain your parent or legal guardian's verifiable consent. We use trusted third-party verification providers for this purpose, and the verification data is processed in accordance with our Privacy Policy.
3. Your SONIX account
Your account is personal. You cannot transfer it. Keep your password safe.
We may suspend or close accounts that break these Terms, infringe third-party rights, or that have been inactive for three years (with one month's notice).
3.1 Account creation
To use most features of SONIX, you must create an account. During registration, you will provide a username, a password, an email address, and your date of birth. You may alternatively register using a supported third-party authentication service (such as Google or Discord). You must provide accurate, current, and complete information.
Your account is personal to you. You may not transfer, sell, lend, or share your account, your username, or any unique identifier associated with your account without our prior written consent. All activity carried out through your account is attributed to you.
3.2 Account security
You are responsible for keeping your username, password and any other login credentials confidential, and for all activity that takes place under your account, whether or not authorised by you. We strongly recommend that you use a unique, strong password and enable two-factor authentication.
If you believe your account has been accessed without your authorisation, or if your credentials have been lost or stolen, you must notify us at security@sonix.gg without delay and change your password immediately.
3.3 Username, profile picture, and avatar
Your username, profile picture (if any) and SONIX avatar are visible to other users of the Services. We reserve the right to disallow, cancel, remove, or reassign usernames and other identifiers in our reasonable discretion, including where they impersonate another person or entity, infringe rights, violate our Community Guidelines, or are otherwise unacceptable.
3.4 Inactive accounts
If your account has no recorded activity for three (3) consecutive years, we may close it and delete the associated personal information. We will send a reminder email to the address on file at least one (1) month before any such closure to allow you to reactivate the account.
3.5 Account closure by you
You may delete your account at any time from within the SONIX app settings, or by writing to privacy@sonix.gg. Account closure is described in Section 21 (Term, suspension and termination).
4. What SONIX offers — Pulsar, Arena, Orbital, Supersonix
SONIX has three free modules: Pulsar (voice and text chat), Arena (tournaments), and Orbital (mini-games).
Supersonix is a paid subscription that unlocks extra features across all three modules.
Each module has specific terms; this section describes the core.
4.1 Pulsar
Pulsar is SONIX's voice and text chat module. You can join or create groups ("Crews"), engage in real-time audio and video communication, send text messages, share images, files, gifs and other content, use whiteboards, and exchange in-app expressions such as soundmojis. Pulsar supports both public and private Crews and direct messages between users. Voice in Pulsar is subject to the specific terms in Section 7.
4.2 Arena
Arena is SONIX's tournament platform. Through Arena, third-party Tournament Organisers may set up, configure and run competitive matches and tournaments using games of their choosing. SONIX provides the platform; SONIX does not organise, run, sponsor or fund tournaments. Arena is subject to the specific terms in Section 8.
4.3 Orbital
Orbital is SONIX's casual mini-game environment. Orbital hosts both games developed by SONIX and games developed by third parties ("Third-Party Games"). When you play an Orbital game, your SONIX username (pseudonym) and avatar are made available to the game so that you appear in-game; no other personal information about you is shared. Orbital is subject to the specific terms in Section 9.
4.4 Supersonix subscription
Supersonix is SONIX's optional paid subscription. It unlocks additional features across Pulsar, Arena and Orbital — including but not limited to advanced personalisation, premium mascots, priority access, and other benefits that we may change or add over time. Supersonix is subject to the specific terms in Section 10.
4.5 Free use
The core functionality of Pulsar, Arena and Orbital is provided to you free of charge. We do not require a Supersonix subscription to use the core Services.
4.6 Evolution of the Services
We are continuously developing the Services. We may add, modify, suspend or remove features, modules or sub-features at any time. Where a change is material and to your disadvantage as a Supersonix subscriber, Section 10 applies.
5. Your licence to use SONIX
You get a personal, limited, revocable right to use SONIX for your own use. You don't own SONIX; we license it to you.
Subject to your continued compliance with these Terms, we grant you a limited, personal, non-exclusive, revocable, non-assignable and non-transferable licence to access and use the Services for your personal, non-commercial purposes. This includes the right to install and run our desktop and mobile applications on devices you own or control.
Schools, esports organisations, businesses and other entities ("Organisations") that wish to use SONIX in an official capacity must contact us at sales@sonix.gg and enter into a separate Institutional Customer Agreement (see Section 16).
6. Your content and the licence you grant us
What you create or upload on SONIX (text, images, avatars, etc.) stays yours.
You give us a limited licence to host and display it on SONIX so we can run the service. That licence ends when you delete the content or your account (with limited exceptions, like backups).
We do NOT train AI models on your content. We do NOT sell your content. We do NOT use it to target you with ads.
6.1 Definition
"Your Content" means any text, image, audio, video, file, soundmoji, avatar, whiteboard content, profile information, or other material that you record, upload, post, send, share, transmit or otherwise make available through the Services.
6.2 Ownership
As between you and SONIX, Your Content remains yours. We do not claim ownership of Your Content. You are solely responsible for Your Content and for ensuring that you have all rights necessary to upload, share, transmit and license it.
6.3 Licence to SONIX
To enable us to provide the Services, you grant SONIX a worldwide, non-exclusive, royalty-free, sublicensable, transferable licence to host, store, reproduce, adapt (technically — for example, to transcode files or generate thumbnails), display, perform, distribute, transmit and otherwise process Your Content, solely to the extent necessary to:
provide, operate, maintain and improve the Services as permitted by these Terms;
enable other users to receive, interact with and (where applicable) re-share Your Content within the Services in line with the privacy settings you have chosen;
comply with our legal obligations, enforce our rights, prevent fraud or harm, and protect users.
This licence terminates when you delete Your Content or your account, except that (i) we may retain Your Content for a limited period in backups, in compliance with our retention schedule; (ii) we may retain Your Content where required to comply with a legal obligation or to defend legal claims; (iii) the licence persists with respect to copies of Your Content that other users may have lawfully retained or re-shared within the Services or to Linked Services.
6.4 What we will NOT do with Your Content
Notwithstanding any general language above, we make the following specific commitments:
We will NOT use Your Content to train artificial intelligence or machine learning models. We may use aggregated, anonymised, non-personal usage signals for limited service-improvement purposes (for example, voice quality, anti-cheat, and abuse detection), as further described in our Privacy Policy.
We will NOT sell Your Content to any third party.
We will NOT use Your Content to target you or any other person with behavioural advertising.
We will NOT scan or read your private messages or your Pulsar voice communications for the purpose of profiling, advertising or AI training.
6.5 Licence to other users
Some features of the Services are designed for sharing. When you post Your Content into a public Crew or other shared space, you grant other users of that space a limited, non-exclusive, royalty-free licence to view, listen to, and (where permitted by the privacy settings) re-share Your Content within the Services. This licence is limited to use within the parameters you and the Crew administrators set.
6.6 Recordings made by users (screen sharing, streaming)
Other users may have the technical ability to stream or capture the screen of their own device while interacting with you on SONIX. That activity is outside our control. You must comply with all applicable laws when recording or capturing others, and you may only record another user with their consent where the law requires it. You may not record SONIX voice channels using third-party tools designed to bypass our no-recording policy (see Section 7).
6.7 Removal
We may remove or restrict access to Your Content as set out in Section 13 (Content moderation, notices, and appeals).
6.8 Feedback
If you send us feedback, suggestions, ideas or comments about the Services, you grant us a perpetual, irrevocable, royalty-free, sublicensable, transferable licence to use that feedback for any purpose, without any obligation of confidentiality or compensation to you. We will not, however, claim ownership of any pre-existing intellectual property you separately identify in writing.
7. Voice in Pulsar — what we do and do not do
Your voice in Pulsar is private. We don't record it. We don't transcribe it. We don't store it. We don't analyse it to identify you.
It is transmitted in real time, encrypted in transit, and not retained on our servers.
Voice in Pulsar is fundamental to SONIX. We have designed Pulsar so that voice communications are as private as possible:
No recording. SONIX does not record voice or video communications transmitted through Pulsar. We do not save audio or video streams to any storage system.
No transcription. SONIX does not transcribe voice communications, either in real time or after the fact.
No AI analysis. We do not run speech-to-text, sentiment analysis, voiceprint extraction, emotion detection, or other artificial intelligence or machine learning analysis on user voice.
No biometric identification. We do not extract, derive, or use any biometric identifiers (such as voiceprints) from Pulsar voice.
Encryption in transit. Voice and video streams are encrypted in transit between users and our servers.
Ephemeral handling. Voice streams pass through our infrastructure for the limited purpose of real-time delivery and are not retained.
We use limited, automated, content-agnostic signals (such as packet loss, jitter, and aggregate session metrics) to maintain voice quality, prevent abuse of our infrastructure, and improve the Service. These signals do not include the content of your voice communications.
If you record your own session using third-party tools, you are solely responsible for compliance with applicable recording, wiretap, and consent laws in your jurisdiction. You must obtain the consent of all participants where the law requires it.
8. Arena tournaments and Tournament Organisers
SONIX provides the Arena platform. Anyone aged 18 or over can apply to become a Tournament Organiser and run their own tournaments.
SONIX does NOT organise or sponsor tournaments. SONIX does NOT provide prize pools.
The Tournament Organiser is fully responsible for their tournament — including the prize, taxes, age limits, gambling laws, and any complaint by a participant.
8.1 Role of SONIX
Arena is a technical platform that enables Tournament Organisers (each, an "Organiser") to create, configure, host and manage tournaments. SONIX:
provides the Arena tools, including matchmaking, brackets, leaderboards, and result-reporting features;
does not act as Organiser, sponsor, promoter, or operator of any tournament;
does not provide, contribute to, fund, hold in escrow, or distribute prize pools of any kind;
does not select winners or determine tournament outcomes;
does not warrant any tournament's lawfulness, fairness, or completion;
provides only the limited dispute-handling described in Section 13 (Content moderation) for breaches of these Terms or our Community Guidelines.
8.2 Tournament Organisers
To create a tournament on Arena, you must:
be at least 18 years of age;
read, accept, and comply with our separate Tournament Organiser Agreement, which is presented to you when you first attempt to publish a tournament;
comply with these Terms, our Community Guidelines, and all applicable laws and regulations of every jurisdiction in which the tournament is offered, played, or promoted.
8.3 Organiser obligations and responsibilities
By creating, publishing or operating a tournament through Arena, the Organiser represents, warrants and agrees that they alone are responsible for:
the lawful operation of the tournament, including compliance with all applicable laws and regulations governing competitions, sweepstakes, contests, gaming, gambling, anti-money-laundering (AML), counter-terrorism financing (CTF), taxation, consumer protection, advertising and marketing, prizes and lotteries;
verifying the eligibility of each participant under applicable law, including any age, residency, or KYC requirements;
publishing clear, complete, accurate and non-misleading tournament rules (including eligibility criteria, format, prize structure, dispute-resolution rules, applicable taxes, and any age restrictions) before participants enter;
providing, funding, holding, escrowing, paying out, and arranging delivery of any and all prizes, including any cash prizes, merchandise, in-game items, or other rewards;
collecting and remitting any applicable taxes, withholdings or governmental charges;
ensuring the lawful processing of participants' personal data in connection with the tournament (which, in respect of data the Organiser controls, makes the Organiser the controller of that data under applicable data protection laws);
resolving disputes with or among participants, including complaints relating to tournament conduct, eligibility, results, prizes, or payouts;
indemnifying SONIX for any claim arising from or relating to the tournament, as set out in Section 20.
8.4 SONIX does NOT provide prize pools
SONIX is not a party to any prize arrangement between an Organiser and any participant. SONIX has no obligation to provide, complete, top up, replace, or substitute any prize. SONIX has no liability whatsoever for the non-payment, late payment, partial payment, or any other dispute concerning prizes.
8.5 Participants in tournaments
If you participate in a tournament organised by an Organiser, your participation is governed by:
these Terms and our Community Guidelines (your relationship with SONIX);
the Organiser's tournament rules and any agreements you enter into with the Organiser (your relationship with the Organiser).
You should read the Organiser's tournament rules carefully before entering. Disputes about prizes, eligibility, results or any other tournament matter are to be raised with the Organiser. SONIX is not responsible for resolving such disputes, although we may take action under Section 13 where the underlying conduct breaches these Terms or our Community Guidelines.
8.6 Prohibited tournaments
Notwithstanding anything above, an Organiser may not use Arena to operate any tournament that constitutes unlawful gambling, lottery, raffle or sweepstake under any applicable law, or that requires a licence or registration the Organiser does not hold. SONIX may remove any tournament that breaches this section.
9. Orbital mini-games and third-party developers
Orbital lets you play casual games — some made by SONIX, some by third-party developers.
Third-party games only ever receive your username (your nickname) and your avatar — nothing else. The goal is so you can use your SONIX avatar in their game.
Each third-party game is reviewed by SONIX before it goes live and has signed our Developer Agreement.
9.1 Two kinds of Orbital games
Orbital hosts two kinds of mini-games:
"SONIX Games" — games developed by SONIX. SONIX is responsible for these games.
"Third-Party Games" — games developed by independent third-party developers (each, a "Game Developer") who have entered into our Developer Agreement and whose games have been reviewed and approved by SONIX before being made available in Orbital.
9.2 Data shared with Third-Party Games
When you launch a Third-Party Game from Orbital, SONIX makes available to the Game Developer only:
your SONIX username (your in-app pseudonym); and
your SONIX avatar.
This is intended to allow you to use and recognise your SONIX identity inside the Third-Party Game. SONIX does not share with Game Developers your real name, email address, date of birth, IP address, location, payment information, list of friends, message history, voice, or any other personal information beyond the username and avatar described above.
Within the Third-Party Game, the Game Developer may collect game-specific gameplay information (such as your in-game score, in-game choices, or in-game interactions). That collection is governed by the Game Developer's own terms and privacy notice, which are made available to you before you launch the Third-Party Game. You should read them.
9.3 Game Developer obligations
Each Game Developer is required, under our Developer Agreement, to:
comply with all applicable laws, including data protection, consumer protection, advertising rules, and children's online privacy laws;
publish a clear privacy notice and terms applicable to their Third-Party Game;
limit their data collection to what is genuinely necessary for the game and proportionate to the experience;
not use the username, avatar, or other data received from SONIX for advertising or AI training without explicit user consent obtained inside the Third-Party Game;
submit each Third-Party Game and any material updates to SONIX for review before publication;
indemnify SONIX in respect of any claim arising from the Third-Party Game or the Game Developer's processing of user data.
9.4 SONIX review of Third-Party Games
SONIX reviews each Third-Party Game before it is made available in Orbital and may re-review any game at any time. SONIX may suspend or remove any Third-Party Game that we determine, in our reasonable discretion, breaches our Developer Agreement, our Community Guidelines, applicable law, or that creates risk for users or for SONIX. Review by SONIX does not constitute a warranty, endorsement, or guarantee of the Third-Party Game.
9.5 Liability for Third-Party Games
SONIX is not responsible for the content, operation, availability, fairness, lawfulness, or security of any Third-Party Game. Your use of any Third-Party Game is governed by the Game Developer's terms and is at your own risk. Any dispute relating to a Third-Party Game must be raised with the Game Developer in the first instance.
10. Supersonix subscriptions and in-app purchases
Plain-language summary
Supersonix is our paid subscription. It auto-renews until you cancel.
EU/UK users have a 14-day right to withdraw. We will not refund a Supersonix subscription outside that window.
We will give you advance notice of any price increase.
10.1 Supersonix
Supersonix is an optional subscription that unlocks additional features across Pulsar, Arena and Orbital. Available subscription plans, their features, and their prices are presented in the SONIX app and on our websites at the time you subscribe.
10.2 Payment
Supersonix is payable in advance using the payment methods we make available (such as credit and debit cards, Apple Pay, Google Pay, or other supported processors). Applicable VAT and other taxes are clearly displayed before you complete a purchase. Your subscription begins when we confirm activation.
10.3 Auto-renewal
Supersonix subscriptions renew automatically at the end of each subscription period (monthly or annually, as applicable) at the then-current price, unless you cancel before the renewal date. You can cancel at any time from your account settings. Cancellation takes effect at the end of the current period; you continue to have access until then.
10.4 Right of withdrawal (EU/UK)
If you reside in the European Union, the European Economic Area, or the United Kingdom, you have the right to withdraw from your Supersonix purchase within fourteen (14) days of activation, without giving any reason.
To exercise this right, notify us at contact@sonix.gg with an unequivocal statement of withdrawal before the 14-day period expires. If you withdraw, we will reimburse all payments received from you without undue delay and in any event within fourteen (14) days of being informed of your decision, using the same means of payment as the original transaction unless you expressly agree otherwise.
If you have requested to begin using the paid features during the withdrawal period, you may be charged an amount proportionate to the service already provided up to the date of your withdrawal.
10.5 No refunds outside the withdrawal period
Outside the EU/UK 14-day withdrawal window, we do not refund any portion of a paid subscription period, including where you cancel mid-period, where your account is suspended or terminated for breach of these Terms, or where you stop using the Services. This does not affect any rights you may have under mandatory applicable consumer protection laws.
10.6 Changes to features and prices
We may change the features of Supersonix from time to time, including by adding or removing benefits. If we materially reduce the features of Supersonix to your disadvantage, or increase the price, we will notify you at least four (4) weeks in advance. The change will take effect at the next renewal. You may cancel before then with no further obligation.
10.7 Chargebacks
If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us in good faith to resolve the issue, we reserve the right to suspend or terminate your account and any related entitlements and pursue any sums lawfully owed.
11. Xcoins (in-app currency)
Xcoins are a virtual currency you can earn or buy inside SONIX. They can only be used inside SONIX. They have no value outside.
We do not refund Xcoins, and you cannot transfer them to another account or convert them to real money.
Xcoins are a virtual, in-app currency that you may earn through participation in SONIX features or, where available, purchase. Xcoins can be used to acquire a defined selection of features, items or services within SONIX.
Xcoins are non-transferable, non-refundable, and have no cash or monetary value outside SONIX. You may not sell, trade, exchange, or convert Xcoins to real-world currency, virtual currencies of other platforms, or any other instrument of value. Xcoins are not deposits, securities, or financial instruments.
SONIX is not liable for the loss, deletion, or unavailability of Xcoins, however caused, except where required by mandatory law. We do not provide compensation for Xcoins that are lost, stolen, or rendered inaccessible. We may modify, withdraw, or replace Xcoins at any time.
When your account is closed (whether by you or by us), any Xcoins associated with the account are forfeited and cannot be recovered.
12. Community Guidelines and Code of Conduct
SONIX is built on respect. Don't harass, harm, defraud, or break the law. Don't post illegal, abusive, or hateful content. Don't try to attack our systems.
The full rules live in our Community Guidelines, which apply alongside these Terms.
Your use of the Services is conditional on your compliance with these Terms and our Community Guidelines, which include detailed rules on user conduct. Our Community Guidelines are published in plain-language form in our Community FAQ at sonix.gg/faq/community. The Code of Conduct below sets out core obligations that apply at all times.
12.1 Core rules
You must not, and must not encourage or help others to:
upload, post, transmit or distribute content that is unlawful, abusive, defamatory, libellous, threatening, pornographic, obscene, hateful, racist, discriminatory, harassing, or otherwise objectionable, or that promotes or incites violence, terrorism, illegal acts, self-harm, hatred on the grounds of race, ethnicity, national origin, religion, gender, sexual orientation, gender identity, disability, or any other protected characteristic;
upload, post, transmit or distribute content that infringes any third party's rights, including intellectual property rights, rights of privacy, publicity, or confidentiality;
upload, post, transmit or distribute content that sexualises, exploits, or endangers minors in any way; such content is strictly prohibited and will be reported to law enforcement and, where applicable, to the National Center for Missing & Exploited Children (NCMEC);
solicit, share, or distribute personal data of other users or third parties without authorisation;
impersonate any person or entity, falsely state your affiliation, or use another user's account without permission;
stalk, harass, threaten, intimidate, defraud, or otherwise harm any user, SONIX employee, or other person;
upload, transmit or distribute any virus, worm, Trojan horse, malware, ransomware, spyware, bot, or other malicious code;
attempt to gain unauthorised access to the Services, other users' accounts, our servers, networks, or any data not intended for you;
scrape, crawl, harvest, mine, or otherwise collect data from the Services other than as expressly permitted by these Terms or by us in writing;
circumvent, attempt to circumvent, disable, or interfere with any security, authentication, copy-protection, age-gate, or rights-management mechanism of the Services;
use any unauthorised software, plug-in, bot, automation, or modification to interact with the Services;
cheat, exploit bugs, or use any form of unfair advantage in Arena, Orbital, or any competitive feature;
send unsolicited or unauthorised advertising, promotional content, junk mail, chain letters, pyramid schemes, or any other form of solicitation;
rent, sell, lease, transfer, or assign access to the Services or your account, or offer to do so, without our prior written consent;
use the Services to commit, prepare to commit, or facilitate any crime or other unlawful act.
12.2 Voice and video sessions
You must not record any voice or video session in Pulsar without the express consent of all participants where the law of any participant's jurisdiction requires it. You must not use third-party tools or software designed to bypass our no-recording architecture.
12.3 Reporting
If you believe another user is violating these Terms or our Community Guidelines, please report this to us using the in-app reporting tools or at moderation@sonix.gg. For copyright and other intellectual-property complaints, see Section 14.
12.4 Consequences
We may take enforcement action against any user who breaches these Terms or our Community Guidelines, as described in Section 13.
13. Content moderation, notices, and appeals
If you see something that breaks our rules or the law, you can report it at moderation@sonix.gg or in-app.
If we restrict, remove, or suspend your content or account, we will tell you why and you can appeal.
If you live in the EU, you also have the right to take a dispute to an out-of-court settlement body.
13.1 How we moderate
SONIX is not required to and does not routinely pre-screen user content. We do, however, take an active approach to safety. We use a combination of:
user reports submitted through in-app reporting tools and at moderation@sonix.gg;
automated tools to detect specific categories of unlawful content, including child sexual abuse material;
trained human reviewers, who make moderation decisions in accordance with our Community Guidelines and applicable law.
13.2 Notice and action mechanism
Any person can submit a notice to us about content they believe to be unlawful or in breach of our Community Guidelines, using the in-app reporting tools or by emailing moderation@sonix.gg. Your notice should include:
a description of the content and where it can be found (URL, channel, message link, or screenshot);
an explanation of why you believe the content is unlawful or breaches our rules;
your name and contact details, unless the notice relates to content potentially constituting an offence against the life or personal integrity of a person (in which case anonymous notice is accepted);
a statement that the information in the notice is accurate to the best of your knowledge.
We will assess all timely and sufficiently substantiated notices in good faith and without undue delay. We act on confirmed child-safety violations within 24 hours.
13.3 Actions we may take
Where we conclude that content or conduct breaches these Terms, our Community Guidelines, or applicable law, we may take one or more of the following actions, calibrated to the severity of the breach:
issue a warning to the user;
restrict the visibility of specific content;
remove or block access to specific content;
limit the user's ability to use specific features (for example, posting, voice, tournament creation);
suspend the user's account temporarily;
terminate the user's account;
report the conduct to law enforcement where the law requires or permits us to do so.
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13.4 Statement of reasons
When we restrict, remove, suspend, or terminate access to specific content, a feature, or an account, we will provide the affected user with a clear and specific statement of reasons. The statement will identify:
the action taken and its scope;
the facts and circumstances on which it was based;
the legal or contractual basis (the specific rule of these Terms, our Community Guidelines, or law) on which it relied;
whether automated tools were used in the detection or decision;
the user's options for appeal.
13.5 Internal complaints
Users whose content, features, or account has been restricted, removed, suspended, or terminated may file an internal complaint within six (6) months of being notified, by writing to moderation@sonix.gg with the case reference. We will review the complaint without undue delay, in a non-discriminatory and reasonable manner, and inform the user of our decision and reasoning.
13.6 Out-of-court dispute settlement (EU users)
If you reside in the European Union and we have not resolved your complaint to your satisfaction, you have the right to refer the dispute to a certified out-of-court dispute settlement body in accordance with Article 21 of the EU Digital Services Act. Such bodies do not have power to impose binding settlements, but their decisions are issued in writing and may be referred to in subsequent proceedings. The list of certified bodies is maintained by the relevant national Digital Services Coordinator.
13.7 Repeat infringers
We may suspend, for a reasonable period and following advance warning, users who frequently provide manifestly illegal content, frequently submit manifestly unfounded notices, or repeatedly file manifestly unfounded complaints.
13.8 Protection of minors
We design our content moderation, default privacy settings, and reporting tools with particular regard to the safety and privacy of minors, as further described in our Privacy Policy and our Children Safety Approach.
14. Reporting copyright and other rights infringements
If you believe content on SONIX infringes your copyright or trademark, email iprights@sonix.gg and tell us what's wrong.
If you believe that content on SONIX infringes your copyright, trademark, or other intellectual property right, please email iprights@sonix.gg with:
identification of the right that you claim has been infringed;
identification of the allegedly infringing content (URL, channel, message link, or sufficient detail to allow us to locate it);
your full name, address, telephone number, valid email address, and your SONIX username if you have one;
a statement that you have a good-faith belief that the use of the material is not authorised by the rights holder, its agent, or the law;
a statement that the information in your notice is accurate, and (under penalty of perjury, for notices submitted under the US Digital Millennium Copyright Act, 17 U.S.C. § 512(c)) that you are authorised to act on behalf of the rights holder;
your electronic or physical signature.
Knowing material misrepresentations under the DMCA may give rise to liability under 17 U.S.C. § 512(f). Counter-notices may be submitted to the same address.
15. Privacy, data protection, and AI
Plain-language summary
Read our Privacy Policy for the details. The short version: we collect what we need to run the service, we don't sell or target ads with your data, we don't train AI on your content, and we let you exercise your data rights.
Your personal data is processed in accordance with our Privacy Policy (sonix.gg/privacy) and our Cookies Policy (sonix.gg/cookies). These policies form an integral part of the Agreement.
Specifically, and as further described in our Privacy Policy:
we comply with the EU General Data Protection Regulation (GDPR), the revised Swiss Federal Act on Data Protection (FADP), and applicable US privacy laws including the Children's Online Privacy Protection Act (COPPA) and the Family Educational Rights and Privacy Act (FERPA) as relevant;
we do not run behavioural advertising, do not profile users for advertising, and do not share user data with advertising networks for ad-targeting purposes;
we do not train artificial intelligence or machine learning models using user content, voice, or messages; we may use aggregated and anonymised non-personal usage signals for limited service-improvement purposes;
you have the rights of access, rectification, erasure, restriction, portability, objection, and the right to withdraw consent, as described in our Privacy Policy;
you may exercise these rights by emailing privacy@sonix.gg or, where applicable, via your account settings.
16. Schools, esports organisations, and other institutional users
Plain-language summary
Schools, universities, esports organisations and other entities ("Organisations") can deploy SONIX to their members under a separate written agreement, the Institutional Customer Agreement.
When SONIX is used through an Organisation, the Organisation controls the workspace, including which features are enabled. For students at US schools, FERPA-specific terms apply.
16.1 Institutional offering
Where you access SONIX through a school, university, esports club, or other organisation (each, an "Organisation"), your use is governed by the Organisation's deployment configuration and by the Institutional Customer Agreement that the Organisation has entered into with SONIX, which prevails over these Terms to the extent of any conflict in respect of the Organisation's workspace.
16.2 Organisation controls
The Organisation administrator can:
enable or disable any of Pulsar, Arena, or Orbital for their workspace;
set domain restrictions (for example, requiring members to use a verified school email address);
invite and remove members;
appoint additional administrators;
apply additional safety and privacy settings for their workspace;
request deletion of workspace data.
Administrators cannot read members' private messages or access their passwords. SONIX retains its standard safety and security obligations even within Organisation workspaces.
16.3 US schools and FERPA
Where SONIX is deployed by a US educational institution receiving federal funding (a "School"), SONIX is designated as a "school official" with a "legitimate educational interest" within the meaning of the Family Educational Rights and Privacy Act, 34 CFR § 99.31(a)(1)(i)(B), and processes student personal information solely on behalf of and under the direct control of the School. The terms of the Institutional Customer Agreement (including its Data Processing Addendum and any applicable state-law addenda) prevail in respect of such deployments. SONIX does not use student personal information for advertising, profiling, sale, or AI training in any circumstances.
16.4 Student-facing relationship
If you use SONIX through your school or other Organisation, your relationship in respect of education records and other personal information held by the Organisation is with the Organisation, not with SONIX. Requests for access, correction, or deletion of education records should be directed to your Organisation.
17. Third-party services and external links
Plain-language summary
We sometimes link to or integrate with services we don't control (such as payment providers or sign-in services). We're not responsible for them. Read their own terms.
The Services may link to or integrate with third-party websites, apps, services or content ("External Services"), including payment processors, identity providers, and Game Developers' websites. SONIX does not control External Services and is not responsible for their content, operation, security, or practices. External Services are governed by their own terms and privacy policies, which we encourage you to read. Your use of any External Service is at your own risk.
18. Software licence, intellectual property, and acceptable use
The SONIX software, brand and design are ours. You may use the software as we provide it. Don't copy, reverse engineer, or resell it.
18.1 SONIX intellectual property
SONIX, the SONIX, Pulsar, Arena, Orbital, and Supersonix names and logos, the design of our applications and websites, our content, source code, object code, documentation, and any related materials are owned by SONIX SA or its licensors, and protected by copyright, trademark, trade secret, and other intellectual property laws.
18.2 Software licence
Subject to your compliance with these Terms, we grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and run our desktop and mobile applications on devices you own or control, solely for the purpose of accessing the Services. The licence terminates automatically if you breach these Terms.
18.3 Restrictions
You may not:
copy, modify, adapt, translate, port, or create derivative works of any part of the Services;
reverse engineer, decompile, disassemble, or attempt to derive the source code of the Services, except to the extent that applicable law expressly permits this notwithstanding contractual restriction;
rent, lease, sell, sublicense, distribute, or commercially exploit the Services;
remove, alter, or obscure any copyright, trademark, or other proprietary notice;
use the Services in connection with any unlawful, infringing, or harmful activity.
18.4 Open-source components
The Services include open-source components, each of which is governed by its own licence. The list of components and licences is available on request from legal@sonix.gg.
19. Disclaimers and limitation of liability
We do our best to make SONIX work well, but we can't guarantee perfection. If something goes wrong and you suffer a loss, our total liability to you is capped (with limited exceptions that the law won't let us limit, like personal injury or fraud).
19.1 Services "as is"
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING (WITHOUT LIMITATION) THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND THOSE ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.
WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; THAT THE SERVICES OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR THAT THE SERVICES WILL BE LAWFUL IN ANY PARTICULAR JURISDICTION.
WHERE THE LAW OF ANY JURISDICTION LIMITS OR PROHIBITS THE DISCLAIMERS ABOVE, THE DISCLAIMERS SHALL NOT APPLY TO THE EXTENT OF THAT LAW.
19.2 Limitation of liability
SUBJECT TO SECTION 19.3 BELOW, TO THE FULLEST EXTENT PERMITTED BY LAW:
SONIX'S TOTAL AGGREGATE LIABILITY TO YOU UNDER OR IN CONNECTION WITH THESE TERMS AND THE SERVICES SHALL NOT EXCEED THE GREATER OF (i) ONE HUNDRED EUROS (€100), OR (ii) THE AMOUNTS PAID BY YOU TO SONIX FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM;
SONIX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING (WITHOUT LIMITATION) LOSS OF PROFITS, REVENUE, GOODWILL, OPPORTUNITY, DATA (INCLUDING YOUR CONTENT), OR XCOINS;
SONIX SHALL NOT BE LIABLE FOR LOSS OR DAMAGE ARISING FROM: (a) YOUR USE OR INABILITY TO USE THE SERVICES; (b) CHANGES TO OR DISCONTINUATION OF THE SERVICES; (c) ACTIONS OR INACTIONS OF OTHER USERS, TOURNAMENT ORGANISERS, GAME DEVELOPERS, OR THIRD PARTIES; (d) DISPUTES BETWEEN YOU AND ANY OTHER USER, TOURNAMENT ORGANISER, GAME DEVELOPER, OR ORGANISATION; (e) DEFECTS, ERRORS, OR INACCURACIES IN ANY CONTENT MADE AVAILABLE THROUGH THE SERVICES; (f) UNAUTHORISED ACCESS TO YOUR ACCOUNT WHERE NOT CAUSED BY OUR FAULT; OR (g) MISCONDUCT BY OTHER USERS OR THIRD PARTIES.
19.3 Liability we cannot limit
Nothing in these Terms limits or excludes our liability for:
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
intentional or grossly negligent misconduct;
any liability that cannot be limited or excluded under applicable mandatory law (including, where applicable, mandatory consumer rights).
19.4 Specific liability allocations
Without limiting the above, you acknowledge and agree that:
SONIX is not responsible for the conduct of Tournament Organisers, the lawfulness or fairness of any tournament, the provision or payment of prizes, or any dispute relating to a tournament (see Section 8);
SONIX is not responsible for the content, operation, or practices of Third-Party Games or Game Developers (see Section 9);
SONIX is not responsible for External Services (see Section 17).
19.5 Time bar
Any claim arising out of or relating to these Terms or the Services must be brought within one (1) year after the cause of action accrues, except where mandatory law provides for a longer period.
20. Indemnification
If your use of SONIX (or your tournament, or your third-party game, or your content) causes a third party to sue us, you cover our reasonable legal costs.
You agree to indemnify, defend, and hold harmless SONIX SA, its affiliates, and their respective officers, directors, employees, agents, and shareholders from and against any claim, demand, action, proceeding, liability, loss, damage, cost or expense (including reasonable legal fees) arising out of or relating to:
your breach of these Terms, our Community Guidelines, the Tournament Organiser Agreement, the Developer Agreement, the Institutional Customer Agreement, or any applicable law;
Your Content, including any claim that Your Content infringes any third party's rights;
if you are a Tournament Organiser, the operation of any tournament you organise on Arena, including disputes over prizes, eligibility, lawfulness, or results;
if you are a Game Developer, the operation of any Third-Party Game you develop or publish through Orbital, including your processing of user data;
if you are an Organisation, your deployment of SONIX to your members and your processing of their personal information;
any activity from your account, whether or not authorised by you, unless caused by SONIX's own fault.
This Section 20 does not require a consumer to indemnify SONIX for any loss caused by SONIX's negligence or breach, or where indemnification by a consumer would not be permitted by mandatory applicable law.
21. Term, suspension, and termination
You can stop using SONIX at any time and delete your account.
We can suspend or close your account if you break these Terms, are inactive for three years, or for legal reasons.
21.1 Your right to terminate
These Terms apply for as long as you use the Services. You may close your account at any time from within the SONIX app settings, or by writing to privacy@sonix.gg. Closure does not entitle you to a refund of any prepaid Supersonix subscription period or to any compensation for Xcoins.
21.2 Our right to suspend or terminate
Subject to applicable law, we may suspend or terminate your account, or restrict your access to all or part of the Services, with or without prior notice, where:
you breach these Terms, our Community Guidelines, or any other applicable agreement;
we are required to do so by law or by a binding decision of a competent court or authority;
we reasonably believe suspension or termination is necessary to prevent harm to you, to other users, to SONIX, or to a third party;
your account has been inactive for three (3) consecutive years (Section 3.4);
continued provision of the Services to you creates legal, security, or commercial risk for SONIX.
Where it is reasonable and lawful to do so, we will give you advance notice.
21.3 Effects of termination
Upon termination of your account:
the licences granted to you under these Terms terminate;
Your Content stored on our systems will be deleted in accordance with our retention schedule, except where we are required or permitted to retain it (for example, for legal compliance, abuse-prevention records, or as backups in line with our retention schedule);
Xcoins associated with your account are forfeited;
no refund will be made for any prepaid Supersonix subscription period, except where required by mandatory law or where we terminate without cause and you are not at fault.
21.4 Survival
Sections that by their nature should survive termination shall survive, including (without limitation) Sections 6 (Your Content licence to other users, as it applies to copies lawfully retained), 19 (Disclaimers and limitation of liability), 20 (Indemnification), 23 (Governing law and dispute resolution), and 24 (General provisions).
22. Changes to these Terms
Plain-language summary
We may update these Terms. For important changes, we will tell you at least 14 days in advance (or 30 days for paid features) by in-app notice and email.
We may update these Terms from time to time, including to reflect changes in our Services, our business, applicable law, or to better protect users. The date of the last update is shown at the top of these Terms.
Where the change is material and adversely affects your rights or obligations, we will provide at least fourteen (14) days' advance notice by in-app notice and by email to the address on file (or thirty (30) days' notice for changes affecting Supersonix subscriptions, in line with Section 10.6).
If you do not agree to the change, you may close your account before the change takes effect. If you continue to use the Services after the change takes effect, you accept the updated Terms.
23. Governing law, jurisdiction, and dispute resolution
Swiss law governs these Terms for most users. Consumers can sue in their own country if local law gives them that right.
US schools and UK schools have their own jurisdiction rules in the Institutional Customer Agreement.
23.1 Consumers (non-institutional users)
Except as set out in Sections 23.2 and 23.3 below, these Terms are governed by the substantive laws of Switzerland, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods. Any dispute, claim or controversy arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Lausanne, Switzerland.
Where you are a consumer resident in the European Union, the European Economic Area, the United Kingdom, or another jurisdiction whose mandatory consumer protection law gives you the right to bring proceedings in your country of residence, nothing in this Section 23 affects that right; you may bring proceedings in Switzerland or in the courts of your country of residence, and we may only bring proceedings against you in your country of residence.
23.2 US schools and US educational institutions
Where SONIX is provided to a US educational institution under an Institutional Customer Agreement, that agreement specifies governing law and jurisdiction (typically the law of the institution's state). The terms of the Institutional Customer Agreement prevail in respect of such deployments.
23.3 UK schools and UK educational institutions
Where SONIX is provided to a UK educational institution under an Institutional Customer Agreement, that agreement specifies the laws of England and Wales as governing law and the exclusive jurisdiction of the courts of England and Wales.
23.4 Informal resolution first
Before initiating any formal proceeding, the complaining party will use good-faith efforts to resolve the dispute by contacting the other party and engaging in informal discussions for at least sixty (60) days. For users, the contact point is disputes@sonix.gg.
23.5 Out-of-court dispute settlement (EU users)
If you reside in the EU, you may also use the out-of-court dispute settlement mechanism described in Section 13.6 of these Terms, in respect of disputes concerning content moderation decisions.
24. General provisions
Standard legal housekeeping: severability, entire agreement, assignment, force majeure, no third-party rights.
24.1 Entire agreement
These Terms, together with the Privacy Policy, Cookies Policy, Community Guidelines, and any specific agreement applicable to your use (Tournament Organiser Agreement, Developer Agreement, Institutional Customer Agreement, Supersonix Paid Services Terms), constitute the entire agreement between you and SONIX in respect of your use of the Services, and supersede any prior agreement on the same subject matter.
24.2 Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms and the remaining provisions shall remain in full force and effect.
24.3 No waiver
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or of any future right of enforcement.
24.4 Assignment
You may not assign or transfer these Terms, in whole or in part, without our prior written consent. We may assign these Terms, in whole or in part, to any affiliate or successor in interest, without your consent, provided that your rights under these Terms are not adversely affected.
24.5 No third-party rights
These Terms do not confer rights on any third party, except as expressly stated. The Contracts (Rights of Third Parties) Act 1999 (UK) does not apply to these Terms.
24.6 Force majeure
Neither party is liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including (without limitation) acts of God, natural disasters, war, terrorism, riots, governmental orders, strikes, telecommunications or internet failures, denial-of-service attacks, or pandemic measures.
24.7 Export control
You agree to comply with all applicable import, export, and re-export control laws and sanctions, including those of Switzerland, the European Union, the United Kingdom, and the United States. You confirm that you are not located in a jurisdiction subject to comprehensive sanctions, and that you are not listed on any restricted-parties list.
24.8 Apple App Store and Google Play
If you download the SONIX mobile application from the Apple App Store or Google Play, these Terms apply to you in addition to the applicable platform terms. Apple and Google have no obligation to provide maintenance or support and no warranty obligation in respect of the SONIX application. Apple and Google are third-party beneficiaries of these Terms to the extent necessary to enforce these provisions.
24.9 Headings
Section headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa.
25. Contact and disclosures
Plain-language summary
Reach us at the addresses below. For privacy issues, use privacy@sonix.gg. For moderation, moderation@sonix.gg. For everything else, contact@sonix.gg.
The Services are provided by SONIX SA, a company incorporated under the laws of Switzerland with its registered office at Rue de Genève 100, 1004 Lausanne, Switzerland, registered under CH-550-1185270-2.
Contact channels
General questions: contact@sonix.gg
Privacy and data protection: privacy@sonix.gg
Content moderation, reports, abuse: moderation@sonix.gg
Copyright and IP rights: iprights@sonix.gg
Account security: security@sonix.gg
Dispute notices: disputes@sonix.gg
Schools, esports orgs, business sales: sales@sonix.gg
Developer enquiries (Orbital): developers@sonix.gg
California residents may request these Terms by mail by writing to the registered office address above with their email address.
